Customer Service Representative
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| Company Name | Mitrade |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Mitrade is seeking a Customer Service Representative to join their team in Dubai, United Arab Emirates. This entry-level, full-time role involves providing exceptional support to users of their global CFD and forex trading platform, ensuring a high level of customer satisfaction.
Company Overview
Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC) and South Africa (FSCA). Leveraging proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors, serving over six million users worldwide.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally across various channels (email, chat, phone).
- Provide accurate and comprehensive information about Mitrade’s products, services, and trading platform features.
- Guide customers through account setup, verification processes, and troubleshooting technical difficulties.
- Escalate complex or unresolved customer issues to relevant internal departments for further investigation and resolution.
- Maintain detailed and accurate records of all customer interactions and feedback.
- Ensure strict adherence to regulatory guidelines and internal company policies in all customer dealings.
Requirements
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong interpersonal skills with a patient and empathetic approach to customer service.
- Ability to work effectively in a fast-paced, high-volume, and dynamic environment.
- Demonstrated problem-solving capabilities and a keen eye for detail.
- Basic understanding of financial markets, trading concepts, or a strong willingness to learn.
- Customer-focused mindset with a commitment to delivering outstanding service experiences.
Benefits
- Opportunities for professional development and career advancement within a rapidly growing FinTech company.
- Work in a dynamic, collaborative, and multicultural international team environment.
- Gain valuable experience and deep insights into the fast-paced financial services and trading industry.
- Receive a competitive salary package and performance-based incentives.
- Access to continuous learning programs and training to enhance skills.
- Be part of an innovative company with state-of-the-art technology.