Customer Service Representative
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| Company Name | Etihad Airways |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | No Experience / Fresh |
Job Overview
Etihad Airways is looking for a Customer Service Representative to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for providing excellent customer support and ensuring passenger satisfaction.
Company Overview
Etihad Airways is the second flag carrier of the United Arab Emirates. Based in Abu Dhabi, the national airline of the UAE flies to over 60 destinations and carries more than 10 million passengers a year. Etihad prides itself on exceptional service and innovation.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about Etihad Airways services, flight schedules, and policies.
- Assist customers with bookings, modifications, and cancellations.
- Handle customer complaints and resolve issues effectively to ensure satisfaction.
- Maintain accurate customer records and update information as needed.
Requirements
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Proficiency in multiple languages is a plus.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and attention to detail.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a leading global airline.
- Comprehensive training programs.
- Travel benefits for employees and their families.
- A dynamic and multicultural work environment.