Customer Service Representative
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| Company Name | Etihad Airways |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Etihad Airways is seeking a Customer Service Representative to join their team in Abu Dhabi, United Arab Emirates. This role is crucial in providing excellent service to customers and ensuring a positive experience with the airline.
Company Overview
Etihad Airways is the second flag carrier airline of the United Arab Emirates, headquartered in Abu Dhabi. As a major global airline, Etihad is committed to providing world-class service and travel experiences.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: Entry level / No experience required
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about Etihad Airways’ services, routes, and policies.
- Assist customers with bookings, changes, and cancellations.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Maintain accurate customer records and document all interactions.
Requirements
- Excellent communication and interpersonal skills.
- Ability to empathize with customers and handle difficult situations calmly.
- Proficiency in relevant computer systems and software.
- A passion for customer service and a positive attitude.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Competitive salary and benefits package.
- Opportunities for career advancement within Etihad Airways.
- Comprehensive training and development programs.
- Work in a dynamic and international environment.
- Travel benefits and discounts.