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Company NameWADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO.
Company TypeNGO
Job TypeFull-Time
Salary RangeAED 4,000.00/mo – AED 4,500.00/mo
LocationDubai, Dubai, United Arab Emirates
QualificationsNone / No Formal Education
Experience2 Year+

Job Overview

Join a fast-paced on-site customer service team supporting clients across retail, corporate services, and public-sector engagements in the UAE. As the first point of contact, you will resolve inquiries, manage escalation paths, and ensure consistently excellent customer experiences within structured call- and ticket-management processes.

Company Overview

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. is a management consulting and business process outsourcing (BPO) firm serving corporate and government clients across the UAE, delivering high-quality, client-facing customer service and operations.

Quick Details

  • Salary Range: AED 4,000.00/mo – AED 4,500.00/mo
  • Job Type: Full-time
  • Qualifications: None
  • Experience: 2+ Years Preferred

Key Responsibilities

  • Handle inbound customer inquiries via phone, email, and live chat with professionalism and accurate problem resolution.
  • Log, triage, and resolve tickets in the CRM or escalate to specialized teams when required, following SLA timelines.
  • Maintain and update knowledge-base articles and standard response templates to improve first-contact resolution.
  • Conduct verification, order tracking, billing clarifications, and basic troubleshooting while documenting all interactions clearly.
  • Collaborate with operations, technical, and escalation teams to drive speedy resolutions and follow up to ensure customer satisfaction.
  • Adhere to call scripts, quality guidelines, and daily performance metrics; participate in training and continuous improvement initiatives.

Requirements

  • Proven customer service or call-center experience with strong phone-based problem solving (2+ years preferred).
  • Fluent spoken and written Arabic and English; clear phone etiquette for diverse UAE customer base.
  • Proficiency using CRM or ticketing systems such as Zendesk or Salesforce Service Cloud.
  • Ability to work on-site in the UAE with flexible shift availability (including evenings/weekends if required).

Benefits

  • Competitive UAE salary package with performance-linked incentives and on-site team environment.
  • Structured training, clear career progression paths, and opportunity to work with cross-functional consulting teams.
  • Professional, inclusive workplace focused on operational excellence and customer-first values.

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