Customer Service Representative
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| Company Name | WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | AED 4,000.00/mo – AED 4,500.00/mo |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Join a fast-paced on-site customer service team supporting clients across retail, corporate services, and public-sector engagements in the UAE. As the first point of contact, you will resolve inquiries, manage escalation paths, and ensure consistently excellent customer experiences within structured call- and ticket-management processes.
Company Overview
WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. is a management consulting and business process outsourcing (BPO) firm serving corporate and government clients across the UAE, delivering high-quality, client-facing customer service and operations.
Quick Details
- Salary Range: AED 4,000.00/mo – AED 4,500.00/mo
- Job Type: Full-time
- Qualifications: None
- Experience: 2+ Years Preferred
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and accurate problem resolution.
- Log, triage, and resolve tickets in the CRM or escalate to specialized teams when required, following SLA timelines.
- Maintain and update knowledge-base articles and standard response templates to improve first-contact resolution.
- Conduct verification, order tracking, billing clarifications, and basic troubleshooting while documenting all interactions clearly.
- Collaborate with operations, technical, and escalation teams to drive speedy resolutions and follow up to ensure customer satisfaction.
- Adhere to call scripts, quality guidelines, and daily performance metrics; participate in training and continuous improvement initiatives.
Requirements
- Proven customer service or call-center experience with strong phone-based problem solving (2+ years preferred).
- Fluent spoken and written Arabic and English; clear phone etiquette for diverse UAE customer base.
- Proficiency using CRM or ticketing systems such as Zendesk or Salesforce Service Cloud.
- Ability to work on-site in the UAE with flexible shift availability (including evenings/weekends if required).
Benefits
- Competitive UAE salary package with performance-linked incentives and on-site team environment.
- Structured training, clear career progression paths, and opportunity to work with cross-functional consulting teams.
- Professional, inclusive workplace focused on operational excellence and customer-first values.