Customer Service Representative
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| Company Name | Etihad Airways |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | No Experience / Fresh |
Job Overview
Etihad Airways is seeking a Customer Service Representative to join their team in Abu Dhabi, United Arab Emirates. You will be responsible for providing excellent customer support and resolving inquiries.
Company Overview
Etihad Airways is the second flag carrier airline of the United Arab Emirates, headquartered in Abu Dhabi. It is one of the Big Three Middle Eastern carriers, alongside Emirates and Qatar Airways.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School Diploma or equivalent
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide information about Etihad Airways products and services.
- Resolve customer complaints and issues effectively.
- Maintain customer records and update information as needed.
- Escalate complex issues to appropriate departments.
- Ensure customer satisfaction and loyalty.
Requirements
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Proficiency in English (written and spoken).
- Ability to handle stressful situations calmly.
- Strong problem-solving skills.
- Customer-oriented attitude.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a leading global airline.
- Comprehensive training and development programs.
- Travel benefits and discounts.
- Dynamic and multicultural work environment.