Customer Service Representative
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| Company Name | Aldar Retail Management |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
Aldar Retail Management is seeking a Customer Service Representative in Ras al-Khaimah, United Arab Emirates. This role focuses on providing excellent customer service within the retail and hospitality sector.
Company Overview
Aldar was established to create world-class real estate developments for Abu Dhabi, offering a stable and profitable investment portfolio. They are dedicated to innovation, excellence, and value in urban design and sustainable development, prioritizing the benefit of Abu Dhabi and its residents. With over 500 multi-disciplinary staff, Aldar has developed iconic projects and is committed to contributing to the nation’s growth.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2 Year+
Key Responsibilities
- Engage with customers to understand their needs and provide appropriate solutions.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Process customer transactions accurately and efficiently.
- Collaborate with team members to ensure a seamless customer experience.
- Adhere to company policies and procedures to uphold service standards.
Requirements
- Proven experience in a customer service role, preferably in retail or hospitality.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer relationship management (CRM) software.
- A strong commitment to customer satisfaction and service excellence.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Opportunity to work with a leading real estate developer in the UAE.
- Competitive salary and benefits package.
- Professional development and career advancement opportunities.
- Be part of a dynamic and innovative team.
- Contribute to creating exceptional customer experiences in a growing sector.