Customer Service Representative (Arabic Speaker)

Job Overview

Ritchie Bros. is seeking a Customer Service Representative who is an Arabic speaker to join their team in Dubai, United Arab Emirates. This role focuses on providing excellent customer support.

Company Overview

Founded in 1958, Ritchie Bros. is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. They connect local sellers to global buyers, providing real results across various industries such as construction, transportation, agriculture, energy, mining, and forestry. As part of RB Global, they offer a connected family of brands to make doing business easier.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide exceptional customer service to all clients.
• Respond to customer inquiries via phone, email, and chat in Arabic and English.
• Assist customers with navigating the Ritchie Bros. platform and services.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain accurate customer records and documentation.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Fluency in Arabic is essential.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using customer service software and tools.
• Adept at problem-solving and conflict resolution.
• Previous customer service experience is a plus but not required.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a globally recognized leader in the used equipment market.
• Be part of a dynamic and diverse team.
• Gain experience in the construction, transportation, and industrial asset industries.
• Support for professional development.
• Work in a modern office environment in Dubai.