Customer Service Representative (Banking)

Job Overview

Crossing Hurdles is seeking a dedicated Customer Service Representative to join their team for a remote contract position focusing on the banking sector in the United States. In this role, you will be responsible for delivering exceptional customer support, addressing inquiries, and resolving issues related to banking products and services, ensuring a positive experience for all clients.

Company Overview

At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals. Our focus is on connecting organisations with top-tier talent by sourcing, screening, and presenting only the top 1% of candidates across a wide range of industries. We work closely with clients to understand their unique needs, ensuring that we find candidates who not only fit the role but also align with their organizational culture. Over the past few quarters, we’ve successfully partnered with leading companies such as Angel One, Ixigo, Turing, Cars24, Veera, ABP Network, Battery Smart, Zavya, and Twin Engineers. Our expertise spans various sectors, including Tech, Product, Sales, Customer Support, Growth, Finance, and Marketing. At Crossing Hurdles, our mission is to help organizations thrive by matching them with exceptional talent while simultaneously enabling candidates to find opportunities that foster long-term career growth and development.

Quick Details

• Salary Range: $20.00 per hour
• Job Type: Contract
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding banking products and services.
• Resolve customer complaints efficiently and professionally, escalating issues when necessary.
• Assist customers with account-related questions, transactions, and technical support.
• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with banking regulations and company policies in all customer dealings.
• Collaborate with team members to achieve customer satisfaction targets and enhance service delivery.

Requirements

• Previous experience in customer service, preferably within the banking or financial sector.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to work independently in a remote environment with excellent time management.
• Proficiency in using CRM systems and other relevant banking software.
• A customer-centric approach with a strong problem-solving ability.
• Associate level experience or equivalent practical knowledge.

Benefits

• Opportunity to work with leading financial institutions through a specialized recruitment firm.
• Flexible contract-based remote work arrangement.
• Gain valuable experience in the dynamic banking sector.
• Potential for career growth and diverse project opportunities.
• Support from a dedicated staffing solutions provider.
• Competitive hourly compensation for your expertise.