Customer Service Representative – Emiratized Role

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative for an Emiratized Role in Abu Dhabi. This role involves serving customers by providing product and service information, resolving issues, and ensuring financial integrity.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE, renowned for its prestigious position in the region. FAB seeks driven and skilled professionals ready for new challenges, aiming to make a lasting impact on the company and the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School
• Experience: 0 – 2 years

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards.
• Contribute to the business by generating new prospects/leads and upselling for FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.

Requirements

• High School diploma.
• 0 – 2 years of relevant experience in the banking sector.
• Customer Service skills.
• Product Knowledge.
• Excellent communication skills in English & Arabic.

Benefits

• Opportunities to work with the #1 bank in the UAE.
• A supportive and friendly work environment.
• Exposure to a wide range of banking products and services.
• Career growth and development opportunities.
• Be part of a team making a lasting impact on the industry.
• Competitive benefits package.