Customer Service Representative – Emiratized Role

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative for an Emiratized Role. You will serve customers by providing product and service information, resolving issues, and maintaining quality standards. Ensuring financial and reputational integrity while delivering excellent customer service.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. FAB is looking for driven and skilled professionals ready to take on new challenges and make a lasting impact on the company and the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School
• Experience: 0 – 2 years

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing needs.
• Ensure quality of inbound/outbound calls by achieving set targets in service standards and customer satisfaction.
• Contribute to the business by generating new prospects/leads and upselling FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.

Requirements

• Minimum Qualifications: High School
• Minimum Experience: 0 – 2 years relevant experience in banking sector
• Customer Service, Product Knowledge, Quality Focus, Problem Solving skills.
• Excellent communication skill in English & Arabic.

Benefits

• Opportunities to join the #1 bank in the UAE.
• A challenging and rewarding work environment.
• Opportunities for professional growth and development.
• Be part of a prestigious organization making a lasting impact on the industry.
• Work in a friendly and motivated team environment.