Customer Service Specialist

Job Overview

DHL Global Forwarding is seeking a Customer Service Specialist to join their dynamic team in Escazú, San Jose, Costa Rica. This entry-level role is crucial for simplifying customer operations and maximizing opportunities in international trade, ensuring seamless service delivery for clients globally.

Company Overview

The freight forwarding experts since 1815, DHL Global Forwarding is an integral part of Deutsche Post DHL Group. With more than 31,000 freight forwarding professionals operating in over 190 countries worldwide, their core mission is to enable international trade. They offer a comprehensive range of services, including standardized transport, multimodal and sector-specific solutions, alongside tailored industrial projects, all designed to streamline customer operations and enhance global connectivity.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide exceptional customer service to clients regarding freight forwarding services.
• Assist customers with inquiries, bookings, and tracking of shipments.
• Collaborate effectively with internal teams to ensure smooth logistics operations.
• Process customer requests, documentation, and data entry accurately and efficiently.
• Maintain up-to-date knowledge of service offerings and international trade regulations.
• Resolve customer issues and complaints promptly and professionally.

Requirements

• Strong communication and interpersonal skills, both written and verbal.
• Ability to work effectively and collaboratively in a fast-paced, international environment.
• Proficiency in problem-solving and exceptional attention to detail.
• Basic understanding of logistics or a strong willingness to learn the industry.
• Fluency in Spanish and English is essential for this role.
• Customer-focused mindset with a proactive and helpful approach.

Benefits

• Opportunity to work for a global leader in the transportation and logistics industry.
• Excellent opportunities for professional development and career growth within Deutsche Post DHL Group.
• Exposure to diverse international trade and complex logistics operations.
• Work in a supportive team environment with comprehensive training programs.
• Competitive compensation package and employee benefits.
• Contribute to simplifying global trade and making a real impact for customers worldwide.