Customer Service Specialist
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| Company Name | GLOMACS Training & Consultancy |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
GLOMACS Training & Consultancy is seeking an enthusiastic Customer Service Specialist to join their team in Dubai, United Arab Emirates. This entry-level full-time role focuses on delivering exceptional service and supporting clients through their training journey, ensuring a positive experience for all participants.
Company Overview
GLOMACS Training & Consultancy is an ISO 9001:2008 and ISO 29990:2010 Certified company committed to unlocking the potential of individuals and organizations. Based in Dubai, United Arab Emirates, GLOMACS specializes in providing continuing professional development and leading-edge training solutions globally, with a passion for excellence and high ethical standards. They connect learning to the workplace, assuring competence at every level.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent customer service to clients via phone, email, and chat.
- Assist with inquiries regarding training courses, schedules, and registration processes.
- Resolve customer issues and complaints efficiently and professionally.
- Maintain accurate customer records and interactions in the CRM system.
- Collaborate with sales and training teams to ensure high client satisfaction.
- Gather customer feedback to contribute to continuous service improvement.
Requirements
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in English; additional language skills are a plus.
- Basic computer literacy and familiarity with office software.
- A proactive attitude with a genuine desire to assist and help others.
- Candidates with no prior experience in customer service are encouraged to apply.
Benefits
- Opportunity to launch a career in a leading international professional training company.
- Access to GLOMACS’s own extensive training and development programs.
- Work in a supportive and dynamic international team environment.
- Gain valuable experience in customer relations and business operations.
- Competitive salary and benefits package, commensurate with experience.
- Exposure to diverse clients and industries across the globe.