Customer Service Specialist (C&B)

Job Overview

Bybit is seeking a Customer Service Specialist (C&B) to join their team in Greater Kuala Lumpur, Malaysia. This full-time role focuses on providing exceptional customer support and guidance within the dynamic cryptocurrency and Web3 landscape, ensuring a secure and transparent trading experience for millions of users worldwide.

Company Overview

Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings. At the heart of Bybit’s mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey. As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered. Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto. Embrace the Digital Revolution with Bybit: Your Trusted Partner in the Crypto Frontier. #CryptoArk #Bybit

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 2 Year+

Key Responsibilities

• Provide timely and accurate responses to customer inquiries across various channels (chat, email, phone) regarding Bybit’s crypto products and services.
• Effectively resolve customer issues, complaints, and technical problems with a focus on first-contact resolution.
• Educate users on Bybit’s platform features, trading functionalities, and Web3 ecosystem offerings.
• Maintain comprehensive records of customer interactions and resolutions in the CRM system.
• Collaborate with product, tech, and compliance teams to escalate complex issues and ensure continuous service improvement.
• Stay up-to-date with the latest cryptocurrency trends, market developments, and Bybit’s product updates.

Requirements

• Proven experience (2+ years) in a customer service role, preferably within the financial services or cryptocurrency industry.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Strong understanding of cryptocurrency, blockchain technology, and Web3 concepts.
• Ability to troubleshoot common technical issues and explain complex information clearly and concisely.
• Customer-centric mindset with strong problem-solving and analytical skills.
• Flexibility to work in a dynamic 24/7 environment, including shifts, weekends, and holidays.

Benefits

• Opportunity to be at the forefront of the rapidly evolving cryptocurrency and Web3 industry.
• Competitive salary and comprehensive benefits package.
• Extensive professional development and career growth opportunities within a global leader.
• Work in a vibrant, international, and fast-paced team environment.
• Access to innovative technologies and participation in groundbreaking projects.
• Contribution to a platform trusted by millions of users worldwide.