Customer Service Specialist (on-site)

Job Overview

Dunapack Packaging – Prinzhorn Group is seeking a Customer Service Specialist to join their on-site team in Plovdiv, Bulgaria. This entry-level role involves providing innovative and reliable support to customers in the packaging industry, contributing to the company’s commitment to customer satisfaction and sustainable growth.

Company Overview

Dunapack Packaging, part of the Prinzhorn Group, is a market leader in innovative and competitive corrugated packaging solutions across Central and Eastern Europe. With more than 5,500 employees and a sales volume of around 3 billion m², the company is a market leader in Central and Eastern Europe. We serve our local and international customers with 24 plants in 11 countries. Our target is to reinforce and expand our position through customer proximity, flexibility, and reliable first-class service. Employing the most modern technology helps us to produce tailor-made packaging solutions with highest print quality. Harmonious coexistence with the environment is one of the cornerstones of our company philosophy along with thinking long term and living responsibly. We are committed to continuously improving our company’s environmental, social and cultural activities to achieve sustainable growth. Our aim in Dunapack Packaging is to be lean in all areas and we operate by reducing all kinds of waste while increasing the awareness level of all our employees. Full recyclability and resource optimization represent primary factors when designing our products. All our products are 100% recyclable and our raw materials consist mainly of recycled paper. Our long term growth strategy focuses on maximizing customer satisfaction through proud employees that strive for continuous improvement and the creation of value-added products. We will continue to be a role model in ensuring that all our business activities contribute to a better world, a greener environment and a sustainable future.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding packaging solutions.
• Process orders, track shipments, and resolve delivery issues efficiently.
• Maintain strong customer relationships and ensure high levels of satisfaction.
• Collaborate with sales and production teams to meet customer needs.
• Document customer interactions and feedback for continuous improvement.
• Uphold company standards for service quality and environmental commitment.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, on-site environment.
• Proficiency in basic office software.
• A positive attitude and willingness to learn.
• Commitment to Dunapack’s values of sustainability and customer satisfaction.

Benefits

• Opportunity to join a market-leading international company.
• Professional development and career growth opportunities.
• A supportive and collaborative work environment.
• Contribution to a company committed to environmental sustainability.
• Competitive compensation package.
• Access to modern technology and innovative work practices.