Customer Service Star

Job Overview

Dubai Careers is an innovative, centralized job portal that enables jobseekers across the globe to access hundreds of opportunities in Dubai government entities. Developed by Smart Dubai, it helps organizations connect with the right candidates using a smart-match process. This role focuses on providing excellent customer service to support the vision of creating the smartest and happiest city in the world.

Company Overview

Dubai Careers, developed by Smart Dubai, is an innovative job portal connecting jobseekers with opportunities in Dubai government entities. It aims to facilitate smart matching between candidates and positions, enhancing the recruitment process for both organizations and individuals. The initiative supports the leadership’s vision of a smart and happy city.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide exceptional customer service to all users of the Dubai Careers portal.
• Assist job seekers with inquiries regarding job applications and portal navigation.
• Respond to customer feedback and concerns in a timely and professional manner.
• Support the team in achieving customer satisfaction goals.
• Maintain a positive and helpful attitude when interacting with customers.

Requirements

• Excellent communication and interpersonal skills.
• A passion for customer service and helping others.
• Ability to work effectively in a team environment.
• Basic computer literacy and ability to learn new systems.
• Adaptable and eager to contribute to a positive user experience.

Benefits

• Opportunity to be part of a government initiative focused on innovation and smart city development.
• Gain valuable customer service experience in a dynamic environment.
• Work with a dedicated team supporting job seekers in Dubai.
• Contribute to the vision of making Dubai the smartest and happiest city.
• Potential for growth within Dubai government initiatives.