Customer Service Supervisor
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| Company Name | Al Ghurair Mobility |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | 5 Year+ |
Job Overview
Al Ghurair Mobility is seeking a Customer Service Supervisor for Al Ghurair Motors (Vehicle Testing Centre) in UAE. The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring excellent service delivery, timely issue resolution, and high customer satisfaction. This role involves supervising staff, monitoring performance, handling escalations, and implementing service improvement strategies.
Company Overview
Al Ghurair remains dedicated to driving innovation and shaping the future. They are consistently looking for the best and brightest talent to scale their growth. They operate in Retail Motor Vehicles and Wholesale Motor Vehicles and Parts.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School Degree or Equivalent Diploma
- Experience: 5+ Years
Key Responsibilities
- Conduct daily meetings with the team to share individual performance, RTA circular updates & legal requirements of registrations.
- Provide clarifications & solutions for customer queries effectively.
- Plan & schedule duty roster.
- Maintain a good relationship with RTA employees.
- Oversee all activities of the E-Traffic & Reception Section to ensure excellent quality of service provided to the customers.
- Guide & Supervise the E-Traffic team & Receptionist on the documentation process of registering the vehicle as per the RTA directives.
Requirements
- A senior Customer Service Executive with 5+ years of experience, preferably in a Vehicle Testing Center.
- Hold a Senior Secondary School degree or Equivalent diploma.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Outstanding communication skills, both written and verbal.
Benefits
- Opportunity to work with a leading organization dedicated to innovation.
- Chance to shape the future of customer service in the vehicle testing industry.
- Be part of a team focused on excellence and high customer satisfaction.
- Contribute to maintaining a good relationship with RTA employees.
- Professional growth in a dynamic and supportive environment.
- Competitive compensation and benefits package.