Customer Service Support Specialist

Job Overview

Smart Bricks is seeking a Customer Service Support Specialist to be the first point of contact for Smart Bricks customers. You’ll support investors, buyers, and partners across our brokerage and platform, ensuring fast, accurate, and thoughtful responses at every touchpoint. This role suits someone who is calm under pressure, detail-oriented, and genuinely enjoys helping customers navigate important financial decisions.

Company Overview

Smart Bricks is an AI-native real-estate intelligence and investment platform helping buyers, investors, and institutions make smarter property decisions. They combine data, AI, and human expertise to deliver a high-trust, high-touch experience in a traditionally opaque industry. Customer experience is a core part of their brand.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Handle inbound customer queries via email, WhatsApp, phone, and platform chat.
• Provide clear, accurate responses on listings, deals, platform usage, and next steps.
• Escalate complex issues to sales, ops, or product teams when needed.
• Coordinate between customers, brokers, and internal teams to keep deals moving.
• Maintain accurate customer records, notes, and follow-ups in CRM systems.
• Support transaction workflows and documentation tracking.

Requirements

• 2–5+ years in customer support, customer service, or client-facing roles.
• Experience in real estate, financial services, or high-value consumer services preferred.
• Excellent written and verbal communication.
• Strong organisational and follow-up skills.
• Comfortable handling multiple conversations and priorities.
• Familiar with CRM tools and support platforms.

Benefits

• Shape how customers experience Smart Bricks day-to-day.
• Help turn first-time users into confident investors.
• Make complex processes feel simple and supported.