Customer Service Team Leader

Job Overview

Printerpix is seeking a Customer Service Team Leader to join their team in Dubai, United Arab Emirates. This role involves leading a team to provide excellent customer service for an online photo accessories retailer.

Company Overview

Printerpix is the UK’s fastest growing on-line photo accessories retailer, offering a wide range of customizable photo products. They focus on providing an easy-to-use online service that gives customers total control over their product’s appearance, ensuring a trustworthy service for commemorating memories or decorating spaces.

Quick Details

• Salary Range: AED 3,000.00/mo – AED 4,000.00/mo
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Lead and manage a team of customer service representatives.
• Ensure high standards of customer service are maintained.
• Handle escalated customer inquiries and resolve issues effectively.
• Train and mentor new team members.
• Monitor team performance and provide feedback.
• Contribute to the improvement of customer service processes.

Requirements

• Proven experience in a customer service role, with leadership experience preferred.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints efficiently.
• Strong organizational and multitasking abilities.
• Familiarity with online retail operations is a plus.
• Team player with a positive and proactive attitude.

Benefits

• Competitive salary package.
• Opportunity to lead a dynamic customer service team.
• Work in a fast-growing online retail environment.
• Be part of a company that values customer satisfaction.
• Potential for career growth within the company.
• Supportive team and work environment.