Customer Service Team Leader

Job Overview

Lobo Management is seeking a Customer Service Team Leader for the FMCG Industry in Dubai, United Arab Emirates. This role involves leading a team to provide excellent customer service.

Company Overview

Lobo Management Services has a 30-year track record of sourcing the right people with the right experiences at the right time, contributing significantly to the development of the MENA region. Lobo aims to be responsible for placing the talent that builds the future of the GCC Countries.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 2 Year+

Key Responsibilities

• Lead and motivate a customer service team to achieve service excellence.
• Oversee daily operations of the customer service department.
• Handle escalated customer inquiries and resolve complex issues.
• Develop and implement customer service strategies to improve satisfaction.
• Train and mentor team members to enhance their skills and performance.
• Monitor team performance and provide regular feedback.

Requirements

• Proven experience as a Customer Service Team Leader or in a similar role.
• Experience in the FMCG industry is highly preferred.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced environment.
• Familiarity with customer service software and CRM systems.

Benefits

• Opportunity to work with a reputable management company in the MENA region.
• Competitive salary and benefits package.
• Be part of a company that contributes to the growth of the UAE.
• Professional development and career advancement opportunities.
• Dynamic and supportive work environment.
• Play a key role in shaping the future of talent in GCC Countries.