Customer Service Trainer
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| Company Name | Inside AptFil |
| Company Type | Private |
| Job Type | Part-Time |
| Salary Range | Market Competitive |
| Location | Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Inside AptFil is seeking a dedicated Customer Service Trainer to join their team in Sri Lanka. This part-time role involves developing and delivering training programs to enhance customer service skills and ensure service excellence for a business consultancy.
Company Overview
Inside AptFil is a private business consultancy services company headquartered in Sri Lanka. They specialize in providing expert business solutions and enhancing client operations through strategic advice and training.
Quick Details
- Salary Range: Market Competitive
- Job Type: Part-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Develop and implement engaging customer service training programs.
- Conduct training sessions for new and existing staff, both individually and in groups.
- Assess training needs and identify skill gaps within the customer service team.
- Create comprehensive training materials, including manuals, presentations, and exercises.
- Provide constructive feedback and coaching to employees to improve performance.
- Stay updated on industry best practices and integrate them into training modules.
Requirements
- Proven experience as a Customer Service Trainer or in a similar role.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to design and implement effective training programs.
- Strong understanding of customer service principles and best practices.
- Proficiency in creating engaging and impactful training content.
- A passion for teaching, mentorship, and helping others develop their skills.
Benefits
- Opportunity to significantly shape customer service excellence in a growing consultancy.
- Flexible part-time working arrangements to support work-life balance.
- Work in a collaborative and supportive team environment.
- Access to professional development and continuous growth opportunities.
- Contribute directly to the strategic growth and client satisfaction of a business consultancy.
- Engage with a dedicated and passionate team committed to high standards.