Customer Services Officer – Casual

Job Overview

Waimakariri District Council is seeking a Customer Services Officer – Casual to join their team in Rangiora, Canterbury, New Zealand. In this role, you will be a key point of contact for the community, providing friendly and dedicated service to residents across a wide range of council activities and helping to resolve their inquiries.

Company Overview

Waimakariri District Council is a local government body dedicated to serving a community stretching over 225,000 hectares, from the Pacific Ocean to the Southern Alps. With over 300 friendly and dedicated people, the Council manages essential services like sewerage, water reticulation, waste collection, park maintenance, library services, and community planning, while also maintaining a considerate and peaceable community. They value engagement with residents to address their needs, wants, and aspirations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer service to residents, both in person and over the phone.
• Respond to inquiries and resolve issues related to various council services efficiently.
• Process requests and applications accurately and in a timely manner.
• Maintain accurate records of customer interactions and service requests.
• Educate community members on council services, regulations, and initiatives.
• Collaborate with internal departments to ensure seamless service delivery.

Requirements

• Strong customer service orientation and excellent communication skills.
• Ability to handle diverse inquiries and situations with professionalism and empathy.
• Proficiency in using office software and customer relationship management systems.
• Ability to work effectively in a team-oriented environment.
• A dedicated and friendly approach to public interaction.
• Understanding of or willingness to learn local government functions and services.

Benefits

• Opportunity to contribute directly to the well-being of the Waimakariri community.
• Supportive and collaborative work environment within a local government setting.
• Valuable experience in public service and customer relations.
• Potential for professional development and growth within the Council.
• Be part of a team dedicated to making good things happen for the district.
• Work-life balance in a beautiful region of New Zealand.