Technical Customer Support Agent (Remote, Greece & Cyprus – Evening Shift)
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| Company Name | LearnWorlds |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Iráklion, Crete, Greece |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
LearnWorlds is seeking a Technical Customer Support Agent for a remote, evening shift role, open to candidates in Greece and Cyprus. This entry-level position involves providing technical assistance and ensuring customer satisfaction with LearnWorlds’ powerful e-learning platform.
Company Overview
LearnWorlds is a leading provider of powerful, easy-to-use, and reliable training solutions for individuals and enterprises. Specializing in cloud-based e-learning, the company offers a fully customizable, white-label platform for employee training, customer education, and selling online courses. LearnWorlds provides a comprehensive solution with a built-in social community, beautiful templates, a modular page builder, assessment engine, automated certificates, and advanced analytics to facilitate a holistic online learning experience. Interested in a demonstration? www.learnworlds.com/corporate-training
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide technical support and troubleshooting for LearnWorlds’ platform users via various channels (email, chat).
- Assist customers with inquiries related to platform features, course creation, and technical issues.
- Document customer interactions and technical solutions accurately.
- Escalate complex issues to senior support or development teams as needed.
- Contribute to the creation and maintenance of help center articles and FAQs.
- Maintain a high level of customer satisfaction through professional and efficient service.
Requirements
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Basic understanding of web technologies and e-learning platforms is a plus.
- Ability to work independently in a remote, evening shift environment.
- Residency in Greece or Cyprus.
- Customer-centric mindset with a passion for helping users.
Benefits
- Opportunity to work remotely with a flexible evening shift schedule.
- Gain experience in a fast-growing e-learning technology company.
- Collaborate with a supportive and innovative global team.
- Opportunities for professional development and skill enhancement.
- Competitive salary and comprehensive benefits package.
- Contribute to a product that helps individuals and businesses grow.