Customer Success Account Manager
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| Company Name | Microsoft |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Microsoft is seeking a proactive Customer Success Account Manager to join its team in Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia. This role is crucial for empowering customers and ensuring their success with Microsoft’s technology solutions.
Company Overview
Microsoft is a leading global technology company operating in 190 countries with approximately 228,000 passionate employees worldwide. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft fosters a culture of curiosity and embraces meaningful innovation to contribute to a brighter world.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Drive customer success by understanding their business objectives and aligning them with Microsoft solutions.
- Build strong relationships with key customer stakeholders and become a trusted advisor.
- Proactively identify customer needs, challenges, and opportunities for growth.
- Ensure high customer satisfaction and retention through effective account management.
- Collaborate with sales, technical, and product teams to deliver comprehensive solutions.
- Provide strategic guidance and support to customers in their digital transformation journey.
Requirements
- Proven experience in customer success, account management, or a related client-facing role.
- Strong understanding of enterprise technology solutions and cloud platforms (e.g., Microsoft Azure, Microsoft 365).
- Excellent communication, presentation, and interpersonal skills.
- Ability to build and maintain strong customer relationships.
- Strategic thinking with a customer-centric approach.
- Proactive problem-solving abilities and a results-oriented mindset.
Benefits
- Opportunity to work for a global leader in technology.
- Competitive salary and comprehensive benefits package.
- Professional development and career growth opportunities within Microsoft.
- Work in a collaborative and inclusive culture that values curiosity and impact.
- Contribute to empowering individuals and organizations worldwide.
- Access to cutting-edge technology and resources.