Customer Success Engineer

Job Overview

Cribl is looking for a Customer Success Engineer to act as a trusted advisor for customers, helping them achieve their desired outcomes and success with Cribl solutions. This role involves coordinating and strategizing across various functions to ensure customers realize continuous value from the product.

Company Overview

Cribl is a remote-first company that provides a data engine for IT and Security. Many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Cribl values collaboration, curiosity, and a customer-first approach. They empower their employees to do their best work, wherever they are.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics.
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data.
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• A customers-first mindset with great communication and relationship management skills.
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment.
• Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines.
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat.
• Fluent speaking and writing skills in English.

Benefits

• Opportunities to work in a remote-first company.
• Collaborative and supportive team environment.
• Chance to work with cutting-edge technology in data management and security.
• Professional growth and development opportunities.
• Be part of a company that values diversity and inclusivity.
• Opportunity to solve complex data challenges for leading organizations.