Customer Success – Executive / Senior Executive
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| Company Name | Intervest Software Technologies (Private) Limited |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Colombo, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Intervest Software Technologies is seeking a dedicated Customer Success Executive / Senior Executive to join their team in Colombo, Sri Lanka. This role involves ensuring client satisfaction, driving product adoption, and fostering long-term relationships for their innovative software solutions.
Company Overview
Intervest Software Technologies (Private) Limited specializes in software development and IT support services, delivering innovative, cost-effective, and high-quality custom-built software solutions. Headquartered in Colombo, Sri Lanka, Intervest is committed to transforming knowledge into outstanding technology solutions, guided by core values of Best in Class, Integrity, and Growth.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Manage and nurture relationships with key clients to ensure their success and satisfaction.
- Onboard new clients and guide them through product adoption and best practices.
- Act as the primary point of contact for client inquiries, issues, and escalations.
- Identify opportunities for account growth and collaborate with sales teams.
- Gather client feedback and relay it to product development for continuous improvement.
- Monitor client health and proactively address potential risks to retention.
Requirements
- Proven experience in a customer success, account management, or client-facing role, preferably in the software industry.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client needs.
- Ability to understand technical concepts and explain them clearly to non-technical audiences.
- A passion for technology and a commitment to delivering exceptional customer service.
- Ability to work independently and as part of a collaborative team.
Benefits
- Opportunities for career growth and professional development in a dynamic tech environment.
- Work with a leading software company focused on innovation and cutting-edge solutions.
- Be part of a collaborative team that values integrity, growth, and excellence.
- Competitive salary and benefits package.
- Exposure to diverse technologies and challenging projects.
- Contribute to creating outstanding technology solutions for clients.