Customer Success Leader (AI, SAAS, Martech)
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| Company Name | HRsource |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
We’re looking for a scrappy, hands-on Customer Success leader who has actually done the work—not just managed it. This role is for someone who thrives in ambiguity, builds systems from scratch, and knows MarTech and digital marketing inside and out. You’ll own Customer Success end to end: onboarding customers yourself, fixing broken processes, jumping on calls when things go sideways, and building scalable systems as we grow. If you need structure handed to you, this is not the role. If you love building while running, keep reading.
Company Overview
HRsource is a recruitment and staffing agency based in Dubai, United Arab Emirates, specializing in technology, information, and media sectors. They provide talent solutions to companies looking for skilled professionals in sales, marketing, and technology roles.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Own the entire customer lifecycle: onboarding, adoption, retention, renewal, and expansion.
- Personally manage key accounts while building CS processes and playbooks from zero.
- Act as a strategic advisor to customers on MarTech implementation and digital marketing execution.
- Identify churn risks early and take direct action to save accounts.
- Partner tightly with Sales on renewals, upsells, and expansion opportunities.
- Work daily with Product and Engineering to translate customer pain into product improvements.
Requirements
- 7+ years in Customer Success, Account Management, or Client Services in B2B SaaS.
- Hands-on experience with MarTech platforms (CRM, marketing automation, analytics, CDPs, attribution tools).
- Real digital marketing experience — you’ve run or supported SEO, paid media, lifecycle/email, or analytics programs.
- Experience working at a startup or high-growth company where you wore multiple hats.
- Proven track record of reducing churn and driving expansion revenue.
- Comfort operating with incomplete information, shifting priorities, and limited resources.
Benefits
- A chance to build something real from the ground up.
- Direct influence on product, roadmap, and company strategy.
- Competitive salary + meaningful equity.
- A fast-moving, ownership-driven environment (no corporate fluff).