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    Customer Success Manager

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    Company NameOutreach
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationLondon, England, United Kingdom
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    Outreach is seeking a Customer Success Manager to join their team in London, United Kingdom. In this role, you will be crucial in ensuring customer satisfaction, driving retention, and identifying opportunities for expansion within Outreach’s AI Revenue Workflow Platform for revenue teams.

    Company Overview

    Outreach is the only complete AI Revenue Workflow Platform built for all revenue teams. Outreach infuses predictive, assistive, conversational, and agentic AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. More than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson depend on Outreach to power their revenue organizations. Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: 5 Year+

    Key Responsibilities

    • Manage a portfolio of key customer accounts, ensuring their success with Outreach’s platform.
    • Proactively engage with customers to understand their needs and align them with product capabilities.
    • Drive customer retention and identify opportunities for account expansion and upsell.
    • Collaborate with sales, product, and support teams to resolve customer issues and enhance their experience.
    • Monitor customer health metrics and develop strategies to mitigate risks and ensure long-term partnership.
    • Conduct regular business reviews with customers to demonstrate value and ROI of Outreach’s solutions.

    Requirements

    • Proven experience in customer success, account management, or a similar client-facing role, preferably in SaaS.
    • Strong understanding of sales processes and revenue operations.
    • Excellent communication, presentation, and interpersonal skills.
    • Ability to build strong relationships with clients at all levels.
    • Demonstrated ability to drive customer retention and growth.
    • Problem-solving mindset with a focus on customer satisfaction.

    Benefits

    • Competitive salary and performance-based incentives.
    • Opportunities for career growth and professional development in a leading AI tech company.
    • Work with innovative AI-driven revenue workflow technology.
    • Collaborative and supportive global team environment.
    • Comprehensive health, dental, and vision benefits.
    • Flexible work environment with a focus on work-life balance.

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