Customer Success Manager

Job Overview

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

Company Overview

Sprinklr is a leading software development company providing Unified Customer Experience Management (Unified-CXM) solutions. They empower brands to deliver exceptional customer experiences across all touchpoints, with a focus on AI-driven efficiency and personalization. Sprinklr’s platform supports customer-facing teams in social media management, marketing, advertising, customer feedback, and omnichannel contact center management.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Managing customer relationships to ensure satisfaction and success.
• Developing and implementing customer success strategies.
• Onboarding new clients and providing product training.
• Identifying opportunities for account growth and expansion.
• Collaborating with internal teams to resolve customer issues.

Requirements

• Proven experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to understand and articulate complex technical concepts.
• Experience with SaaS or enterprise software solutions.
• Excellent problem-solving and analytical abilities.

Benefits

• Opportunities for professional development and career growth.
• Working with a leading AI-native platform.
• Being part of a dynamic and innovative team.
• Contributing to the success of top global brands.
• Competitive salary and benefits package.