Customer Success Manager
Apply to Job Here
| Company Name | Aeroficial Intelligence GmbH |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Graz, Styria, Austria |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Aeroficial Intelligence GmbH is seeking a Customer Success Manager to join their innovative team in Graz, Styria, Austria. In this pivotal role, you will be instrumental in ensuring clients achieve maximum value from Aeroficial Intelligence’s cutting-edge solutions, driving adoption, retention, and overall customer satisfaction within the air traffic management and airport sectors.
Company Overview
Aeroficial Intelligence GmbH empowers air traffic management institutions and airports with resilient operational insights. Their mission is to close information gaps and create an environment with full situational awareness, powered by the best technology. With the Cockpit Suite solution, they are building the next generation of operational intelligence, driving operational performance and efficiency at airports and in airspaces.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Build and maintain strong, long-lasting client relationships, acting as a trusted advisor.
- Lead successful customer onboarding processes and drive product adoption.
- Proactively identify customer needs, challenges, and opportunities for growth or improvement.
- Collaborate with internal teams (Sales, Product, Engineering) to advocate for customer needs and resolve issues efficiently.
- Monitor customer health, identify potential churn risks, and implement mitigation strategies.
- Educate clients on new features and best practices to maximize their investment.
Requirements
- Proven experience as a Customer Success Manager or in a similar client-facing role, preferably 5+ years.
- Demonstrated understanding of SaaS products and the customer lifecycle.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to understand complex technical concepts and articulate them clearly to diverse audiences.
- Proactive problem-solver with a strong client-centric approach and a passion for technology.
- Fluency in English is required; German language skills are a significant advantage.
Benefits
- Opportunity to work with cutting-edge technology impacting global air traffic management.
- Dynamic, collaborative, and international work environment.
- Competitive salary and performance-based incentives.
- Professional development and career growth opportunities within a growing company.
- Contribution to a product that significantly enhances operational performance and efficiency.
- Flexible working arrangements and a supportive company culture.