Customer Success Manager

Job Overview

Azul is seeking a Customer Success Manager to join their team in Boston, MA. In this role, you will be instrumental in ensuring customers achieve maximum value from Azul’s Java platform, fostering strong relationships, and driving client retention and growth. You will act as a trusted advisor, guiding customers through their journey with Azul’s innovative solutions.

Company Overview

Azul provides the world’s most trusted Java platform, founded on open source and delivered by the world’s largest independent Java engineering team. The company is 100% focused on Java, serving millions of Java developers, hundreds of millions of devices, and the world’s most highly regarded businesses. Azul’s customers include 36% of the Fortune 100, 50% of Forbes top 10 World’s Most Valuable Brands, 10 of the world’s top 10 banks, and leading brands such as Avaya, BMW, Mastercard, and Salesforce.

Quick Details

• Salary Range: $165,000.00/yr – $180,000.00/yr
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Develop and nurture strong, long-term relationships with key customers.
• Proactively identify customer needs and ensure they achieve optimal success with Azul’s Java platform.
• Drive customer retention, satisfaction, and identify opportunities for account expansion.
• Act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing usage.
• Collaborate effectively with internal sales, support, and product teams to advocate for customer needs.
• Monitor customer health metrics and develop strategic initiatives to mitigate risks.

Requirements

• Proven experience in a Customer Success or Account Management role, preferably within the software industry.
• Strong understanding of Java technologies and enterprise software solutions is highly desirable.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to build rapport and influence stakeholders at various levels.
• Ability to effectively manage multiple client accounts and priorities.
• Strong problem-solving skills and a proactive approach to customer advocacy.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with cutting-edge Java technology and a recognized market leader.
• Collaborative and innovative work environment focused on customer success.
• Significant professional development and career growth opportunities.
• An impactful role ensuring the success of global enterprise customers.
• Work as part of a diverse and talented global team committed to excellence.