Customer Success Manager

Job Overview

Deel IT is seeking a Customer Success Manager to onboard, grow, and ensure the success and satisfaction of Deel IT customers. The role focuses on improving retention and contributing to overall company revenue targets.

Company Overview

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one platform, supporting various worker types in 150+ countries.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2+ Years

Key Responsibilities

• Develop and nurture client relationships to strengthen long-term partnerships.
• Successfully onboard Deel IT customers and partner for long-term growth.
• Provide tailored support, onboarding guidance, and training for customer success.
• Serve as a trusted partner, understanding business needs and presenting future opportunities.
• Act as the voice of the customer, proactively identifying areas for improvement and project managing initiatives.
• Identify opportunities to expand Deel’s offerings within the client’s business.

Requirements

• At least 2+ years of experience in a customer/client success role.
• Fluency in English and Spanish or German is desired.
• Experience in managing a complex B2B SaaS product.
• Excellent communication skills.
• Creative approach to problem-solving.

Benefits

• Stock grant opportunities depending on the role and location.
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work with optional WeWork access.
• Equal opportunity employer valuing diversity and inclusivity.
• Career accelerator at the forefront of the global work revolution.