Customer Success Manager, Large Enterprise

Job Overview

Uber is seeking a Customer Success Manager for Large Enterprise accounts in New York, NY. In this mid-senior level role, you will be responsible for building and maintaining strong relationships with Uber’s most strategic clients, ensuring their success and driving adoption of Uber’s diverse platform offerings.

Company Overview

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: none
• Experience: 5 Year+

Key Responsibilities

• Develop and nurture strong, long-term relationships with large enterprise clients.
• Ensure client satisfaction and drive successful adoption of Uber’s platform and services.
• Proactively identify client needs, challenges, and opportunities for growth.
• Collaborate cross-functionally with sales, product, and support teams to resolve issues and enhance client experience.
• Monitor client performance metrics, analyze data, and provide strategic recommendations.
• Act as a trusted advisor, understanding client business objectives and aligning them with Uber’s solutions.

Requirements

• Proven experience in a Customer Success or Account Management role, specifically with large enterprise clients.
• Strong understanding of internet marketplace platforms or the logistics industry.
• Exceptional communication, presentation, and negotiation skills.
• Demonstrated ability to analyze complex data and derive actionable insights.
• Self-motivated with a proactive, client-focused, and results-driven mindset.
• Ability to thrive in a fast-paced, dynamic global technology environment.

Benefits

• Competitive compensation package and comprehensive benefits.
• Opportunity to work for a globally recognized technology leader.
• Significant professional development and career growth pathways.
• Engaging and innovative work environment.
• Direct impact on the success of Uber’s most strategic clients.
• Work within a collaborative and diverse team culture.