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    Customer Success Manager – Remote – Telecom

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    Company NameAireSpring
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDallas, TX
    QualificationsNone / No Formal Education
    ExperienceNo Experience / Fresh

    Job Overview

    AireSpring is seeking an Entry-level Customer Success Manager to join their remote team, focusing on the telecommunications sector. This role involves ensuring client satisfaction and driving success for global enterprises leveraging AireSpring’s IT and network solutions.

    Company Overview

    AireSpring empowers global enterprises with fully managed, best-of-breed IT and network solutions, delivering seamless connectivity, security, mobility, and unified communications. At the core of our offering is AIreCONTROL, our proprietary AI-powered IT Service Management (ITSM) platform providing real-time visibility, control, and automation across your entire network ecosystem. AIreCONTROL, leveraging the power and intelligence of AIOps, consolidates the management of IT, security, and connectivity services into a single pane of glass, integrating data, alerts, and notifications from AireSpring’s diverse portfolio — including SD-WAN, SASE, circuits, firewalls, routers, and connectivity—into one intuitive SaaS platform. AireSpring’s integrated voice, data, and security solutions complemented with AIrePOD tier 3 engineering support span hundreds of global providers including Starlink, ensuring optimized secure network performance, and unparalleled resiliency.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: No Experience / Fresh

    Key Responsibilities

    • Manage a portfolio of customer accounts to ensure their success and satisfaction.
    • Act as the primary point of contact for customer inquiries and escalations related to telecom services.
    • Onboard new clients and guide them through AireSpring’s solutions and platforms.
    • Monitor customer health and proactively identify opportunities for improvement or expansion.
    • Collaborate with sales, technical support, and product teams to address customer needs.
    • Develop and maintain strong, long-lasting customer relationships.

    Requirements

    • Entry-level experience with a passion for customer success and telecommunications.
    • Strong communication and interpersonal skills, capable of building rapport remotely.
    • Problem-solving aptitude and ability to handle customer issues effectively.
    • Basic understanding of IT or network solutions is a plus.
    • Proficiency in using CRM software and other customer success tools.
    • Ability to work independently in a remote environment.

    Benefits

    • Opportunity to work remotely with a leading telecom solutions provider.
    • Comprehensive training and development programs for career growth.
    • Competitive salary and benefits package.
    • Collaborative and supportive team environment.
    • Exposure to cutting-edge AI-powered ITSM platforms.
    • Contribution to enhancing global enterprise connectivity.

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