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    Customer Success Service Manager- Remote (Telecom)

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    Company NameAireSpring
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDallas, TX
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    AireSpring is seeking a Customer Success Service Manager for a remote position, specializing in the Telecom sector. This role involves empowering global enterprises by ensuring the successful adoption and utilization of cutting-edge IT and network solutions.

    Company Overview

    AireSpring empowers global enterprises with fully managed, best-of-breed IT and network solutions, delivering seamless connectivity, security, mobility, and unified communications. At the core of their offering is AIreCONTROL, a proprietary AI-powered IT Service Management (ITSM) platform providing real-time visibility, control, and automation across the entire network ecosystem. AireSpring’s integrated voice, data, and security solutions, complemented with AIrePOD tier 3 engineering support, span hundreds of global providers, ensuring optimized secure network performance and unparalleled resiliency.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: 5 Year+

    Key Responsibilities

    • Lead and manage customer success initiatives for telecommunications clients.
    • Build and maintain strong, long-lasting client relationships, ensuring high satisfaction.
    • Oversee the successful adoption and utilization of AireSpring’s IT and network solutions.
    • Act as the primary point of contact for strategic client accounts, addressing their needs.
    • Collaborate with sales, engineering, and support teams to drive client value.
    • Provide insights and feedback to product development based on customer needs and market trends.

    Requirements

    • Proven experience in customer success, account management, or service management within the telecom industry.
    • Strong understanding of IT and network solutions such as SD-WAN, SASE, and unified communications.
    • Excellent communication, presentation, and interpersonal skills.
    • Ability to work remotely and manage a diverse portfolio of client accounts effectively.
    • Experience with ITSM platforms, AIOps, or similar technologies is highly valued.
    • Demonstrated ability to drive client outcomes and foster long-term partnerships.

    Benefits

    • Opportunity to work remotely with a leading and innovative technology company.
    • Engage with state-of-the-art AI-powered IT Service Management platforms.
    • Competitive compensation package and comprehensive benefits.
    • Opportunities for professional growth and career advancement in a dynamic sector.
    • Collaborative and supportive team environment focused on client success.
    • Contribute to empowering global enterprises with advanced and secure network solutions.

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