Customer Success Service Manager- Remote (Telecom)

Job Overview

AireSpring is seeking a Customer Success Service Manager for a remote position, specializing in the Telecom sector. This role involves empowering global enterprises by ensuring the successful adoption and utilization of cutting-edge IT and network solutions.

Company Overview

AireSpring empowers global enterprises with fully managed, best-of-breed IT and network solutions, delivering seamless connectivity, security, mobility, and unified communications. At the core of their offering is AIreCONTROL, a proprietary AI-powered IT Service Management (ITSM) platform providing real-time visibility, control, and automation across the entire network ecosystem. AireSpring’s integrated voice, data, and security solutions, complemented with AIrePOD tier 3 engineering support, span hundreds of global providers, ensuring optimized secure network performance and unparalleled resiliency.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Lead and manage customer success initiatives for telecommunications clients.
• Build and maintain strong, long-lasting client relationships, ensuring high satisfaction.
• Oversee the successful adoption and utilization of AireSpring’s IT and network solutions.
• Act as the primary point of contact for strategic client accounts, addressing their needs.
• Collaborate with sales, engineering, and support teams to drive client value.
• Provide insights and feedback to product development based on customer needs and market trends.

Requirements

• Proven experience in customer success, account management, or service management within the telecom industry.
• Strong understanding of IT and network solutions such as SD-WAN, SASE, and unified communications.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work remotely and manage a diverse portfolio of client accounts effectively.
• Experience with ITSM platforms, AIOps, or similar technologies is highly valued.
• Demonstrated ability to drive client outcomes and foster long-term partnerships.

Benefits

• Opportunity to work remotely with a leading and innovative technology company.
• Engage with state-of-the-art AI-powered IT Service Management platforms.
• Competitive compensation package and comprehensive benefits.
• Opportunities for professional growth and career advancement in a dynamic sector.
• Collaborative and supportive team environment focused on client success.
• Contribute to empowering global enterprises with advanced and secure network solutions.