Customer Success Team Leader
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| Company Name | Property Finder |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Property Finder is seeking a Customer Success Team Leader to own the post-sales customer experience, drive adoption, and realize value for subscription customers. This role requires establishing strong relationships with real estate companies and growing the business across the UAE.
Company Overview
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region. Founded in 2007, it connects millions of property seekers with real estate professionals, offering a seamless experience for buyers and renters. Property Finder is committed to shaping an inclusive future for real estate and spearheading the region’s growing tech ecosystem.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 3-5 years of Enterprise customer success experience
Key Responsibilities
- Assist in coaching and developing the team by conducting observation meetings each month.
- Drive CSM strategy by improving processes and driving change to add value.
- Co-Lead weekly team meetings with the Manager.
- Provide weekly reporting updates for the team to ensure goals will be exceeded.
- Conduct 1:1 meetings with direct reports.
- Identify opportunities for client retention and engagement.
Requirements
- 3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
- Excellent verbal and written communication skills.
- A good understanding of the real estate industry.
- Strong customer service mindset with patience in dealing with different customers.
- Exceptional analytical skills for analyzing client data and suggesting solutions.
Benefits
- Opportunity to thrive in an environment where you can be your best self.
- Be part of a team of the best and brightest, united by a shared ambition.
- Make an impact on the transformation of real estate in MENA.
- Contribute meaningfully to the team’s and company’s success.
- Grow professionally in a supportive and empowering environment.
- Work with a leading property portal in the MENA region.