Customer Support Agent

Job Overview

LanceSoft Middle East is seeking a Customer Support Agent to join their team in Dubai, United Arab Emirates. This role involves providing customer service within a contract employment type.

Company Overview

LanceSoft is a pioneering force in delivering Global Workforce Solutions and IT Services, established in 2000. As a Certified MBE and Woman-Owned enterprise, they focus on fostering global cross-cultural connections. Their mission is to connect businesses with talent and individuals with opportunities using a personalized, human-centric approach. LanceSoft serves over 200 enterprise clients globally, including Fortune companies, across various industries and maintains over 58 regional offices and nine delivery centers.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about products and services.
• Troubleshoot and resolve customer issues effectively.
• Maintain accurate customer records.
• Escalate complex issues to appropriate departments.

Requirements

• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with customer support software and CRM systems.
• High school diploma or equivalent; college degree preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading global workforce solutions provider.
• Exposure to diverse industries and enterprise clients.
• Professional development and career growth opportunities.
• Work in a dynamic and multicultural environment.