Customer Support Assistant (Part Time & Out-of-Hours)

Job Overview

Ancient + Brave is seeking a dedicated Customer Support Assistant for a part-time, out-of-hours role in Lewes, England. You will be instrumental in providing exceptional service to our community, supporting their health journeys with our innovative wellness products.

Company Overview

Ancient + Brave | B Corp is a company committed to bringing ancient wisdom to the modern world through innovative, high-quality wellness products. We expertly blend impactful botanicals, intelligent nootropics, and functional nutraceuticals, deeply respecting ancient ingredients and traditions. As a B Corp, we are dedicated to harnessing the power of mother nature to help our community establish daily rituals and reach their health goals.

Quick Details

• Salary Range: Market Competitive
• Job Type: Part-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide friendly and efficient customer support during designated part-time and out-of-hours shifts.
• Respond to customer inquiries promptly and professionally via email or other communication channels.
• Assist customers with product information, order tracking, and general service-related questions.
• Ensure a positive and supportive experience for all members of the Ancient + Brave community.
• Escalate complex or urgent customer issues to the appropriate internal teams for resolution.
• Maintain accurate and detailed records of all customer interactions and feedback.

Requirements

• Excellent written communication skills with a strong attention to detail.
• Ability to work independently and efficiently during out-of-hours periods.
• A genuine passion for wellness, health, and natural products aligns with the company ethos.
• Strong problem-solving abilities and a customer-centric approach.
• Reliable internet connection and a suitable quiet workspace for remote duties.
• Flexibility to cover scheduled part-time and out-of-hours shifts as required.

Benefits

• Opportunity to work with a purpose-driven B Corp committed to ethical and sustainable practices.
• Gain valuable customer support experience within the growing wellness and natural health industry.
• Enjoy a flexible part-time and out-of-hours working arrangement.
• Be part of a mission-driven company dedicated to promoting whole-body health and ancient wisdom.
• Access to Ancient + Brave products and employee discounts.
• Work within a supportive and collaborative team environment focused on positive impact.