Customer Support Assistant

Job Overview

Nelly’s Cakes Studio Dubai is seeking a Customer Support Assistant in Dubai, United Arab Emirates. This entry-level full-time position requires no prior experience and involves providing excellent customer service and support to ensure client satisfaction for a popular cake studio.

Company Overview

Nelly’s Cakes Studio Dubai is a culinary business specializing in cakes and confectionery, operating within the Food and Beverage Services sector in Dubai, United Arab Emirates. As an NGO, the studio is dedicated to providing delightful products while focusing on community engagement and quality service to its customers.

Quick Details

• Salary Range: 200
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Provide information about products, services, and order status.
• Assist customers with placing orders and resolving any issues.
• Handle customer feedback and complaints professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the baking and delivery teams to ensure smooth operations.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in basic computer applications.
• Flexibility to work various shifts, including weekends.
• A passion for customer service and the food industry.

Benefits

• Opportunity to join an entry-level position in the vibrant food and beverage sector.
• Gain valuable experience in customer support within a creative studio.
• Work in a dynamic and supportive team environment.
• Opportunities for professional development and growth.
• Contribute to delivering joy through delicious cakes.
• Engaging and friendly work culture.