Customer Support Associate
Apply to Job Here
| Company Name | MetLife Nepal |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Kathmandu, Bāgmatī, Nepal |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
MetLife Nepal is seeking a Customer Support Associate to join their team in Kathmandu, Nepal. In this role, you will be the first point of contact for customers, providing excellent service, resolving inquiries, and ensuring a positive experience with MetLife’s insurance products and services.
Company Overview
MetLife Nepal is a branch of MetLife, Inc., operating in Nepal since December 2001. As a pioneer in providing Life, Accidental, Health, and Employee Benefits (group) Insurance, MetLife Nepal serves local communities through its diverse distribution network. With a Head Office in Kathmandu and numerous branch and agency offices nationwide, the company is committed to understanding and meeting customer needs with comprehensive protection solutions through a network of over 4,000 professional agents.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, and other channels.
- Provide accurate information regarding MetLife’s insurance products, policies, and services.
- Assist customers with policy updates, claims processing, and general account management.
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and transactions in the company system.
- Educate customers on self-service options and other available resources.
Requirements
- Proven experience in a customer service role, preferably within the insurance or financial sector.
- Excellent verbal and written communication skills in English and Nepali.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and other customer support tools.
- Ability to work effectively in a fast-paced and dynamic environment.
- A positive attitude and strong interpersonal skills.
Benefits
- Opportunities for professional development and career advancement within a global insurance leader.
- Work in a supportive and collaborative team environment.
- Comprehensive training on MetLife products and customer service best practices.
- Competitive compensation package and attractive employee benefits.
- Opportunity to contribute to a company that provides vital protection solutions to communities.
- Exposure to international best practices in the insurance industry.