Customer Support executive – Arabic Speaker

Job Overview

Lutfi Group of Companies is seeking a dedicated Customer Support Executive fluent in Arabic to join their team in the United Arab Emirates. This role involves providing excellent customer service across various sectors including home appliances, electronics, and real estate, ensuring customer satisfaction and support.

Company Overview

Welcome to Lutfi Group of Companies, an established organization since 1971, operating in multiple sectors including home appliances, electronics, optical retail, wholesale, manufacturing, and real estate. With a legacy of excellence, we have become synonymous with quality and innovation. At Lutfi Group, we are driven by a passion for innovation and entrepreneurship, continuously striving to push boundaries and create unique opportunities. Our expertise spans across retailing and wholesale distribution, manufacturing, and the real estate sector, offering exceptional products and solutions. We foster a culture of innovation, collaboration, and excellence, empowering our employees to deliver outstanding results and drive growth.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide exceptional customer support to clients, primarily Arabic speakers.
• Handle inquiries and resolve customer issues efficiently across various business sectors.
• Maintain a high level of product and service knowledge for home appliances, electronics, and real estate.
• Ensure customer satisfaction through professional and empathetic communication.
• Document customer interactions and feedback accurately.
• Collaborate with internal teams to escalate and resolve complex issues.

Requirements

• Fluency in Arabic and English, both written and verbal.
• Proven experience in a customer support or service role (2+ years preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Customer-centric approach with a positive and patient attitude.

Benefits

• Opportunity to work with a reputable, long-standing group of companies.
• Exposure to diverse industries including retail, manufacturing, and real estate.
• Professional growth and development opportunities.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Be part of a team that values innovation and entrepreneurship.