Customer Support Manager, Digital Banking
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| Company Name | Absa Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Nairobi County, Kenya |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Absa Group is seeking a Customer Support Manager to join the Digital Banking team in Nairobi, Kenya. You will contribute to creating a welcoming and connected environment for guests while ensuring high-quality service.
Company Overview
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: Entry level / No experience required
Key Responsibilities
- Create a welcoming and connected environment for all guests.
- Support the front desk and guest service operations effectively.
- Assist in handling guest inquiries and resolving concerns promptly.
- Ensure adherence to Marriott standards and service protocols.
- Collaborate with team members to enhance overall guest satisfaction.
Requirements
- Team player with a positive attitude and passion for hospitality.
- Excellent communication and interpersonal skills.
- Ability to work in a diverse, multicultural team.
- Flexibility to work various shifts including weekends and holidays.
- Commitment to Marriott International’s values and culture.
Benefits
- Opportunities for professional development and career growth within Marriott International.
- Work in a collaborative and supportive global team environment.
- Gain valuable hospitality experience in a leading international hotel brand.
- Access to employee discounts and other Marriott benefits.
- Engaging and inclusive work culture.
- Experience Marriott’s global brand excellence.