Customer Support Representative

Job Overview

Kama Capital is seeking an enthusiastic and dedicated Customer Support Representative to join their team in Dubai, United Arab Emirates. This entry-level role involves providing exceptional service to individual traders and institutional partners, ensuring seamless access to financial markets and resolving inquiries effectively.

Company Overview

Kama Capital is a premier global fintech brokerage, empowering individual traders and institutional partners including introducing brokers (IBs) with seamless access to major financial markets. We specialize in offering a comprehensive suite of CFD instruments, ensuring our clients can diversify and thrive in dynamic market conditions. At the core of our offering is a commitment to excellence: ultra-fast execution, highly competitive pricing, and robust trading technology. Powered by the industry-leading MetaTrader 5 (MT5) platform, we provide advanced analytical tools designed to meet the rigorous demands of both retail and professional traders. Trust and security are our foundational pillars. Kama Capital operates globally under strict regulatory frameworks, proudly holding licenses from the UAE Capital Market Authority (CMA) [CAT 1 & CAT 5], the Financial Services Commission (FSC) of Mauritius, and the Financial Services Authority (FSA) of St. Vincent and the Grenadines. Built on transparency, innovation, and integrity, we deliver a secure, reliable trading environment backed by exceptional dedicated client support. Risk Warning: Trading carries risk.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Respond to customer inquiries via various channels (phone, email, chat) promptly and professionally.
• Provide accurate information regarding financial products, services, and trading platforms (MetaTrader 5).
• Assist clients with account setup, technical issues, and transaction-related questions.
• Escalate complex issues to senior support or relevant departments for resolution.
• Maintain detailed records of customer interactions and resolutions.
• Ensure compliance with regulatory guidelines and company policies in all interactions.

Requirements

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in using CRM software and other customer support tools.
• A keen interest in financial markets and fintech solutions.
• Ability to work in Dubai, United Arab Emirates.

Benefits

• Opportunity to work in a leading global fintech brokerage.
• Exposure to dynamic financial markets and cutting-edge trading technology.
• Professional growth and development opportunities.
• Work in a secure and transparent regulatory environment.
• Collaborative and supportive team culture.
• Competitive compensation package.