Customer Support & Service Associate
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| Company Name | DoohClick AB |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Borås, Västra Götaland County, Sweden |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
DoohClick AB is seeking a Customer Support & Service Associate to join their team in Borås, Västra Götaland County, Sweden. In this role, you will be crucial in supporting clients and ensuring a smooth experience with their innovative out-of-home ad serving ecosystems.
Company Overview
DoohClick is a company that develops and provides advanced out-of-home ad serving ecosystems. Their diverse clientele includes media owners, screen owners, landlords, agencies, marketers, and publishers who serve leading businesses such as Spotify, Samsung, Coca-Cola, Uber, and Volvo. DoohClick is committed to innovating in the digital out-of-home advertising space and enhancing client success.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent customer support and service to clients regarding DoohClick’s ad serving platforms.
- Assist clients with inquiries, troubleshooting, and platform usage, ensuring a positive experience.
- Ensure timely and effective resolution of customer issues through various communication channels.
- Maintain strong client relationships through proactive communication and follow-up.
- Collaborate with internal teams to escalate and resolve complex technical problems when necessary.
- Contribute to improving overall customer satisfaction and service efficiency.
Requirements
- Strong communication and interpersonal skills, both written and verbal.
- Ability to learn and understand new software and technologies quickly.
- Excellent problem-solving skills and a strong customer-centric approach.
- Proficiency in English; knowledge of Swedish is considered a significant advantage.
- Ability to work independently as well as a collaborative member of a team.
- Demonstrated commitment to providing high-quality service and support.
Benefits
- Opportunity to work with a leading and innovative company in the ad-serving technology sector.
- Engage in a collaborative and supportive team environment.
- Gain valuable experience with cutting-edge digital out-of-home advertising solutions.
- Access to professional growth and development opportunities.
- Enjoy a modern and flexible work culture.
- Contribute to a diverse client portfolio that includes global brands.