Customer Support Specialist
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| Company Name | Fortis |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Fortis is seeking a Customer Support Specialist to join their team in Dubai, United Arab Emirates. The role focuses on assisting SMEs, providing technical support, and ensuring customer satisfaction with the company’s retail tech solutions.
Company Overview
Fortis is a UAE-based retail tech company. They partner with Network International to transform card machines into powerful POS systems, combining sales, payments, and e-commerce with loyalty programs and analytics.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Provide technical support to customers regarding Fortis POS systems.
- Address and resolve customer inquiries and issues promptly.
- Assist in the onboarding and training of new users.
- Maintain a high level of customer satisfaction.
- Collaborate with the team to improve customer support processes.
Requirements
- Proven experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Familiarity with POS systems and retail technology is a plus.
Benefits
- Opportunities for professional development and training.
- Work in a dynamic and innovative tech environment.
- Be part of a growing company in the MENA region.
- Competitive salary and benefits package.
- Collaborative and supportive work culture.