Customer Support Specialist
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| Company Name | Sign on Tab |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Vilnius, Vilniaus, Lithuania |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Sign on Tab is looking for a dedicated Customer Support Specialist to join their team in Vilnius, Lithuania. This role involves providing essential support for their innovative Digital Signing Toolkit, which helps healthcare systems transition from paper to efficient digital workflows. You will play a key role in assisting clients, troubleshooting issues, and ensuring a seamless digital transformation experience.
Company Overview
Sign on Tab offers a comprehensive Digital Signing Toolkit, available both on-premise and remotely, designed to seamlessly integrate with any Healthcare Software System. Their innovative solution transforms traditional paper processes into efficient digital workflows using tablets, capturing the biometrics of handwritten signatures to ensure document validity without requiring costly or cumbersome hardware upgrades. Sign on Tab is committed to restoring productivity lost to manual paper processes, ensuring consent forms are always up-to-date and signed document data is exportable, searchable, and analyzable. Drawing from best practices across the EU, they provide unparalleled consultancy to guide new clients through their digital transformation journey, aiming for a paperless future where efficiency, data quality, and sustainability converge.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: 1 Year+
Key Responsibilities
- Provide technical assistance and support for Sign on Tab’s Digital Signing Toolkit.
- Assist healthcare clients with software integration and digital workflow implementation.
- Troubleshoot and resolve customer inquiries and technical issues in a timely manner.
- Guide users through product features, functionalities, and best practices for digital documentation.
- Ensure high customer satisfaction by delivering excellent service and clear communication.
- Collaborate with internal teams to escalate complex issues and provide feedback for product improvement.
Requirements
- Strong problem-solving abilities and keen attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to quickly learn and understand software systems, particularly in the healthcare sector.
- Customer-centric approach with a positive and patient attitude.
- Capability to work independently and collaboratively within a team environment.
- Prior experience in a customer support or technical support role is preferred.
Benefits
- Opportunity to enhance efficiency in healthcare processes through innovative technology.
- Contribute to improved data quality and documentation accuracy for healthcare providers.
- Help clients eliminate physical archives and significantly reduce operational costs.
- Work for a company committed to sustainability and environmental responsibility (planting a tree for every tree saved).
- Be part of a dynamic team leading the digital transformation in the healthcare industry.
- Gain valuable experience with cutting-edge digital signing and biometric capture solutions.