Customer Support Specialist (E-Commerce & Social Media)
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| Company Name | Skinnify |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United Kingdom |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Skinnify is seeking a Customer Support Specialist to join their remote team. You will be responsible for providing excellent customer service related to e-commerce and social media platforms.
Company Overview
Skinnify, founded in 2022, is a retail brand revolutionizing fitness with clothing that integrates resistance. They aim to make fitness easier, more effective, and accessible. The team has grown rapidly, and they value innovation, effectiveness, accessibility, fun, and quality.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide excellent customer service via email, chat, and social media.
- Handle customer inquiries, resolve issues, and ensure customer satisfaction.
- Manage and update customer information in the CRM system.
- Monitor and respond to comments and messages on social media platforms.
- Collaborate with the team to improve customer service processes.
- Assist in the management of e-commerce platforms.
Requirements
- Experience in customer service, especially in e-commerce.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with social media platforms and online marketing.
- Ability to work independently and as part of a team.
- A proactive and customer-centric approach.
Benefits
- Remote work flexibility.
- Opportunity to contribute to a growing brand.
- A fast-paced and innovative work environment.
- A chance to revolutionize fitness.
- Ownership and independence in your role.
- Be part of a hyper-growth journey