Customer/Technical Support Associate

Job Overview

Honest Networks is seeking a Customer/Technical Support Associate to join their team in the United States. In this role, you will provide essential customer and technical support, ensuring client satisfaction and smooth operation of network services.

Company Overview

Honest Networks is a technology company operating in Construction, Software Development, and IT Services and IT Consulting. They are dedicated to providing reliable network solutions and support to their clients across the United States.

Quick Details

• Salary Range: $21.00/hr – $27.00/hr
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide comprehensive customer and technical support for network services.
• Troubleshoot and resolve technical issues for clients efficiently.
• Respond to customer inquiries via various channels (phone, email, chat).
• Document support interactions and resolutions accurately.
• Guide customers through setup processes and product usage.
• Collaborate with engineering teams to escalate and resolve complex problems.

Requirements

• Proven experience in a customer or technical support role (5 Year+).
• Strong understanding of network technologies and software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using support ticketing systems.
• Customer-centric approach with a passion for helping users.

Benefits

• Competitive hourly wage with growth potential.
• Opportunity to work with cutting-edge network technologies.
• Supportive and collaborative work environment.
• Professional development and training opportunities.
• Health, dental, and vision insurance options.
• Paid time off and holidays.