Customer Training Specialist
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| Company Name | Agora |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | New York, NY |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Agora is seeking a Customer Training Specialist to join their team in New York, NY. In this role, you will be responsible for empowering customers by providing comprehensive training on Agora’s real estate investment management platform, ensuring they can leverage its full potential to scale their businesses and manage investor relations efficiently.
Company Overview
Agora is the most comprehensive real estate investment management platform on the market, empowering GPs, owners/operators, and real estate investment firms to scale their business effortlessly, foster strong investor relations, and ensure efficient and accurate financial operations. Agora harnesses technology, automation, and in-depth real estate expertise to remove barriers across all facets of investment management, from fundraising and investor relations through reports to distributions and tax operations. The team is made up of skilled professionals dedicated to improving investment management and delivering the best possible experience to customers and their investors.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Conduct engaging and effective training sessions for new and existing customers on the Agora platform.
- Develop, update, and maintain comprehensive training materials, user guides, and documentation.
- Provide ongoing support and guidance to customers, addressing inquiries and helping them optimize platform usage.
- Collaborate with product and engineering teams to understand new features and integrate them into training content.
- Gather customer feedback to continuously improve training programs and enhance the overall user experience.
- Ensure successful onboarding and adoption of the Agora platform by clients to maximize their investment success.
Requirements
- Proven experience in customer training, product education, or a similar client-facing role, preferably in SaaS.
- Strong understanding of real estate investment management, finance, or related software solutions.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to translate complex technical concepts into easily understandable content for diverse audiences.
- Proficiency in using and demonstrating software platforms effectively.
- A proactive, problem-solving mindset with a strong customer-centric approach.
Benefits
- Opportunity to work with a leading-edge real estate investment management platform.
- Collaborative and innovative work environment focused on leveraging technology.
- Professional development and continuous learning opportunities within a growing company.
- Competitive salary and a comprehensive benefits package.
- Direct impact on client success and product adoption.
- Join a team of highly skilled professionals in real estate, technology, and cybersecurity.