Design Experience Manager
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| Company Name | Etihad |
| Company Type | Government |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Etihad Airways is seeking a Design Experience Manager to join its team in Abu Dhabi, United Arab Emirates. This role involves enhancing the end-to-end guest experience through strategic design initiatives, reflecting Etihad’s commitment to extraordinary travel.
Company Overview
Marhaba! Welcome to Etihad Airways. We are proud to be the national airline of the UAE, flying to 100+ destinations via Abu Dhabi. At Etihad, we don’t stop at the border of what’s possible, we go beyond it. Proudly inspired by our Emirati identity, we are dedicated to delivering extraordinary travel experiences, helping our guests realise their ambitions. Our journey started in 2003. Since then, we have proudly helped millions of guests travel the globe. We are honoured to have had over 12 million valued members join our Etihad Guest loyalty programme. Diversity is key in driving us forward. At 12,000+ employees representing 140+ nationalities, our team comes together to deliver exceptional experiences at every stage of the journey. If you share our spirit of ambition and would like to reach new heights, visit https://careers.etihad.com/
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: 10 Year+
Key Responsibilities
- Lead the development and implementation of design strategies to elevate guest experience across all touchpoints.
- Manage the entire design lifecycle for products and services, ensuring alignment with brand vision.
- Collaborate with cross-functional teams to integrate design thinking into business processes.
- Identify opportunities for innovation in guest journeys through research and insights.
- Champion a culture of exceptional design and user-centered approaches within the organization.
- Monitor and analyze the impact of design initiatives on guest satisfaction and business outcomes.
Requirements
- Proven experience in design management, user experience (UX) or service design, preferably in aviation or hospitality.
- Strong understanding of design principles, methodologies, and tools.
- Excellent leadership, communication, and interpersonal skills.
- Ability to drive strategic initiatives and manage complex projects effectively.
- Bachelor’s degree in Design, Marketing, Business, or a related field.
- Demonstrated ability to work in a fast-paced, multicultural environment.
Benefits
- Opportunity to shape world-class guest experiences for a leading international airline.
- Work in a dynamic and diverse team representing over 140 nationalities.
- Competitive salary and comprehensive benefits package.
- Professional development and career growth opportunities within Etihad.
- Access to global travel benefits and employee discounts.
- Be part of a company driven by innovation and Emirati heritage.